Privacy Policy | OXVALON by Dr Vahe Clinic

1. Introduction

Dr Vahe Clinic ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, purchase products or use our services. We are registered at 25 Ives Street, London, SW3 2ND.

2. Information We Collect

We may collect the following categories of personal data:

Identity Data: Name, title, date of birth.
Contact Data: Email address, telephone number, billing and delivery addresses.
Transaction Data: Details of products and services you have purchased from us, payment information (processed securely via third-party payment providers).
Technical Data: IP address, browser type and version, time zone, operating system, device information.
Usage Data: Information about how you use our website, products and services.
Health Data: Where you engage with our clinical services or purchase prescription products, we may collect relevant medical history with your explicit consent.

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your orders, including delivery and payment processing.
To provide clinical consultations and prescription services where applicable.
To communicate with you about your orders, appointments and account.
To send marketing communications where you have opted in.
To improve our website, products and services.
To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your data under the following legal bases as set out in the UK GDPR:

Contractual necessity: To fulfil orders and provide services.
Legitimate interests: To improve our services and communicate with you.
Consent: For marketing communications and processing of health data.
Legal obligation: To comply with applicable laws and regulations.

5. Data Sharing

We may share your personal data with:

Payment processors to handle transactions securely.
Delivery and logistics partners to fulfil orders.
Regulatory bodies and law enforcement where required by law.
Professional advisers including lawyers and accountants.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Medical records are retained in accordance with NHS and regulatory guidelines.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data ("right to be forgotten").
Object to or restrict processing of your data.
Data portability.
Withdraw consent at any time.

To exercise any of these rights, please contact us at info@doctorvahe.com.

8. Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more information, please refer to our cookie banner displayed on first visit.

9. Peptide Products — Research Use & Doctor-Supervised Optimisation

Peptide products listed on this website are available for research and laboratory purposes only. They are not intended for human consumption, medical use, or as dietary supplements outside of a physician-supervised protocol. Any information provided about peptide products is for educational and informational purposes only and does not constitute medical advice.

Where peptide protocols are provided as part of Dr Vahe Clinic's clinical services, all patient data — including consultation records, blood work results and treatment histories — is collected and processed with your explicit consent under UK GDPR. This health data is retained in accordance with NHS and regulatory guidelines and is used solely to prescribe, monitor and optimise your physician-supervised protocol.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Dr Vahe Clinic
25 Ives Street, London, SW3 2ND
Email: info@doctorvahe.com
Phone: 020 3370 3503